Exceeding Customer Expectations — One Experience at a Time℠
Trending in CX

How Customer Centric Is Your Organization?
Customer centricity is evident in many ways. These include superior customer service, product quality, personalized communications, and responsiveness. By creating a customer-centric culture from the CEO down to your customer-facing employees, your o... Read More

Are You Ready for Customer Experience Management?
Customer centricity will only take hold when it’s woven into the fabric of an organization. And that will happen only when customer experience management (CEM) is embedded into a company’s entire operations. Getting to the point where CEM is a... Read More

Create a Customer-Centric Account Strategy
Sure, customers share behaviors, preferences, traits. They have similar opportunities and face similar challenges. But no two customers are the same. Each has its own unique set of needs and business models that share their expectations of working wi... Read More

12 Technologies That Support CEM
The foundation of a customer-centric culture is a structured, measurable customer experience management (CEM) strategy. Companies can support and enhancing those strategies with enabling technologies. There are 12 types of technology that can play a ... Read More