Exceeding Customer Expectations — One Experience at a Time℠
Does Your Company Provide Superior Soft Skills Training For Your Frontline Employees?

See if Your Organization Meets our Criteria for Award-Winning Training!

Soft skills training is an essential part of any organization's customer experience management (CEM) strategy, especially if it's implemented across the entire enterprise. This training helps improve the quality of service provided by your customer-facing employees by giving them the critical skills they need to deliver an outstanding customer experience, leading to increased customer loyalty and profitability.

So what are you doing in your organization? Do your frontline employees in customer service, technical support, or field service have the important "people" skills that are key to remaining competitive and being successful?

This brief questionnaire will help us determine if your soft skills training meets the criteria to receive our prestigious CEM Professional (CEMPRO) Award. See if you could earn this recognition like other companies—including ACIST Medical Systems, Alfa Wassermann, Boston Scientific, Instron and Recommind—who are now able to promote their award-winning CEM training program.

Take our questionnaire to see if you may qualify for the CEMPRO Award for superior soft-skills training.