Do you think your organization is focused on building and sustaining customer loyalty? To provide superior customer service, you need to start at home by creating a customer-centric culture—from the CEO down to your customer-facing employees. Building customers for life is everyone's job.
This self-assessment quiz will let you see where your company rates on Corporate Leadership, Employee Engagement, Brand Values and overall Customer Centricity. The results will highlight your areas of strength and show where improvements can be made to bolster your CEM Strategy.
Take the CEM IQ Quiz to see exactly how you rate on the customer-centricity scale!