EXCEED CUSTOMER EXPECTATIONS ONE EXPERIENCE AT A TIME
Join CRMI

CRMI offers two types of membership to best serve the CX community:


Individual Membership: FREE
Gain access to our member-only content; and get discounts on training and certification, complementary with site registration.

  • Access member-only content, such as “Build Customers for Life” CX strategy videos
  • Test your company’s CX maturity with our exclusive “Customer-Centric IQ” assessment
  • Receive our monthly CX Playbook Strategy newsletter
  • Receive the CEMDNA Toolkit, which features sample reports, surveys, and analyses
  • Gain free access to SCORE Conference Video’s and PowerPoint Slides

Plus:
Get a 50% discount off the SCORE Live Conference Super Early Bird rate
Get a 25% discount off the CEMPRO Advocate Certification
Get a 25% discount off the CEMPRO CFG Certification

Become a Member Today


Corporate Membership:

Corporate memberships include all of the content-related benefits of individual membership, as well as services such as CX training, CX certification, benchmarking, customer surveys, employee surveys, CX conferences, CX webcasts and other CX services. See below for the list of options. Questions? Our team can provide details on any of the options and services listed. Click here to have a representative contact you for more information or to set up your corporate membership.

Annual Services Annual Fees
$5,000 $15,000 $30,000 $60,000 $75,000 Custom
CX Training
CEMPRO Advocate — CX Strategy 1 per year 2 per year 4 per year 6 per year 8 per year Upon Request
CEMPRO CFG — Soft Skills 6 per year 12 per year 24 per year 48 per year 60 per year Upon Request
CX Playbook Strategy Review (Snapshot only)
Includes a CX Strategy Review Report and phone briefing
Upgrade Available Upgrade Available Upgrade Available Included Included Upon Request
CX Customer Survey
Web-based Relationship Survey of up to 1,000 customers
Upgrade Available Upgrade Available Upgrade Available Included Included Upon Request
CX Awards
  • Voice of the Employee (VoE) Award Program
  • NorthFace ScoreBoard (NFSB) Award Program
Upgrade Available Upgrade Available Upgrade Available Included Included Upon Request
CX Conferences
SCORE Live
Upgrade Available Upgrade Available Upgrade Available 1 event pass per year 1 event pass per year Upon Request
CX Stakeholders Events
Showcase your expertise by participating in a Build Customers for Life webcast
Upgrade Available Upgrade Available Upgrade Available Included Included Upon Request
CX Benchmarks
  • Benchmark your CX versus NFSB Award recipients
  • Benchmark your CX versus up to 3 competitors (as part of the relationship survey)
Upgrade Available Upgrade Available Upgrade Available Upgrade Available Included Upon Request
Additional Services
CX Customer Surveys via Telephone
CX Voice of Customer (VoC) Video
CX Employee Satisfaction Surveys
CX CSAT Annual Report
CX Playbook Strategy Review (in-depth: all 12 components)
Upgrade Available

Learn More About Corporate Membership


Referrals:

Refer a Corporate Member and get rewarded. Once your referred prospective member becomes a Corporate Member, you'll receive $500 Amazon gift card as our thank-you for the referral.

Refer a Colleague Today