Exceeding Customer Expectations — One Experience at a Time℠
Newsletter - May 2017

CX Strategy Playbook Review

Issue #4 | May 2017


FEATURE
Build a Diverse CX Team to Boost Everyday Innovation
May17Feature

Discover the unexpected lesson Seth Rogen and Barbra Streisand's "The Guilt Trip" offers businesses that might be struggling to get their CX strategy off the ground.

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CASE STUDY
Community Banking Improves Digital Customer Experience at Webster Bank
May17CaseStudy

Webster Bank's focus on mobile banking and digital CX will help the company achieve new business goals over the next five years.

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FEATURED ARTICLE
Welcome to the new CRMI--Your Source for All Things CX!
join crmi screenshot

Check out the all-new CRMI site for all your CX needs. Plus, follow us on Twitter and LinkedIn for updates on the latest CX news and trends.
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EXPERT OPINION
Contact Center Training Needs Technology and People
May17ExpertOpinion

Businesses mustn't allow their focus on tech to overshadow person-to-person training and the pivotal role it plays during on-boarding.

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    INFOGRAPHIC
    Is Challenging Your Customers Always the Right Approach?

    May17Infographic

    INDUSTRY EVENTS

    Interactive Customer Experience Summit
    (ICX Summit)

    June 5 - 7, 2017 Dallas, TX

    Customer Relationship Management Conference (CRMC)

    June 7 - 9, 2017 Chicago, IL

    Customer Experience Summit New York

    June 8, 2017 New York, NY

    Sales Summit West 2017

    June 14 - 15, 2017 Los Angeles, CA


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