Exceeding Customer Expectations — One Experience at a Time℠

Nutanix Support: Leading by Example Nine Years in a Row!
I want to start this post with a quote by an Infrastructure Engineer from a food and beverage company that we received a few days ago, "As always, very impressed with Support. We rarely need them, but the team was great helping us through this one and thei... Read More
Jason Longpre Vice President, Worldwide Support

NorthFace ScoreBoard (NFSB) Awards - The CXDNA Ultimate Ecosystem
NorthFace ScoreBoard (NFSB) Awards - The CXDNA Ultimate Ecosystem℠ Customer Relationship Management Institute LLC Customer Relationship Management Institute LLC (CRMI) offers ... Read More
Customer Relationship Management Institute LLC

CRMI Honors 34 Service Organizations for Delivering ‘World-Class’ Customer Service 6 Cited for Certification in Customer Experience Management Professional (CEMPRO) 2 Cited for Certification in Providing Employee Centric Work Environment (VoE) 2 Cited for NFSB Triple Crown Award Status – CXDNA Ultimate Ecosystem
CRMI Honors 34 Service Organizations for Delivering ‘World-Class’ Customer Service 6 Cited for Certification in Customer Experience Management Professional (CEMPRO) 2 Cited for Certification in Providin... Read More
CRMI

Today's Account Management Segmentation Requires "Trusted Advisor" Services
Customer relationships have moved far beyond the typical sales cycle, specifically within the B2B space. Instead of ushering clients into the traditional sales funnel, brands must now focus on bringing top-... Read More
Bill Moore, CRMI and Duncan Heal, Marketii U.S. Inc.

Service Without a Strategy Creates Nothing But Turmoil
Running a Service organization without a strategy is akin to sailing a boat without a rudder. Whichever direction the wind blows will be where you’ll end up. In the case of most businesses, client... Read More
John Hamilton