Exceeding Customer Expectations — One Experience at a Time℠

Develop an Engagement Strategy That Prioritizes Employee Satisfaction and Recognition
Whether your company actively recognizes this notion or not, one fact’s for sure – your employees are your greatest asset by far. From those who operate along the frontlines, to those who maintain systems behind-the-scenes, your employees are the cornersto... Read More
By Bill Moore

Destructive data mistakes in customer experience
CX Network looks at two data mistakes that hinder customer experiences: Data silos and the big data myth. It is a fact of business that poor data practices have the ability to do real damage to customer rel... Read More
By Chanice Henry, Editor-in-Chief, CX Network

Want to Capitalize on Customer Service Excellence? These 14 Key CX Marketing Activities Can Help.
Of the three primary disciplines in business—marketing, sales, and service—customer service has the power to make your company stand out amongst the competition. After all, a recent American Express survey ... Read More
By Bill Moore

You’ve Defined Your Brand’s Flaws and Foibles — Now You Need An Effective Corrective Action Plan
Much like your annual New Year’s Resolutions, the Corrective Action Plan (CAP) comes into play after you’ve taken stock of your brand’s faults and failures. After all, you’ve gathered business intellige... Read More
By Bill Moore

Geo-specific game-plans: North America
When crafting a customer experience game-plan CX practitioners should consider the geographic location of their target audience if they want to fully meet expectations and delight customers. As mentioned by ... Read More
By Chanice Henry, Editor-in-Chief, CX Network