Groundbreaking Customer Satisfaction Award Marks 20th Anniversary
Groundbreaking Customer Satisfaction Award Marks 20th Anniversary
NorthFace ScoreBoard Award℠ Established Defining SBI Metrics for
Creating World-Class Excellence in Customer Service and Support
By Bill Moore
VP Client Service... Read More
Modern Key Account Management Segmentation
Customer relationships have moved far beyond the typical sales cycle, specifically within the B2B space. Instead of ushering clients into the traditional sales... Read More
CRMI Salutes Companies Fighting Spread of Coronavirus
CRMI Salutes Companies Fighting Spread of Coronavirus
NorthFace ScoreBoard Award℠ (NFSB) Certificates issued to companies
that have performed extraordinarily in the fight against COVID-19
by Bill Brad... Read More
Utilizing Employee Soft-skills Home Training through the COVID-19 Pandemic
Now more than ever as we navigate times of uncertainty, at home employee soft-skills training will produce long-term positive customer experiences. Are your employees armed with the necessary soft-skills traini... Read More
Develop an Engagement Strategy That Prioritizes Employee Satisfaction and Recognition
Whether your company actively recognizes this notion or not, one fact’s for sure – your employees are your greatest asset by far. From those who operate along the frontlines, to those who maintain systems b... Read More