Exceeding Customer Expectations — One Experience at a Time℠

Why Your Brand Needs to Embrace a Periodic Benchmark Process
Imagine your brand’s struggling in some capacity. Perhaps sales have plummeted in the last quarter, or employee turnover has skyrocketed over the past year. You’re not sure what you’re doing wrong, but you need to find the root of the problem as soon as ... Read More
By Bill Moore

Top 5 Customer experience trends in Retail
Customer experience has gained respect from various verticals as findings signal that experience will soon be the key decision-maker for consumers, above product and price. Here we look at five customer expe... Read More
By Chanice Henry, Editor-in-Chief, CX Network

In Business, Data Analytics Will Always Be Critical to Gain the Competitive Advantage
It’s an adage as old as capitalism: to know the customer, one must become the customer. It’s imperative that companies keep up with customer sentiment in order to remain one step ahead of any complaints or ... Read More
By Bill Moore

How to Draft a ‘Customer Bill of Rights’ That Puts Power in the People’s Hands
Without loyal customers, most companies would crumble within years, if not months. Thus, it’s become increasingly important for leaders to constantly prove that said customers are valued and respected at each... Read More
By Bill Moore

Now and Later: How Present Business Intelligence Impacts Future CX Decisions
Companies are constantly inundated with data. Yet, despite regular advancements in analytical strategies, said information often pours in too quickly to comprehend. Business Intelligence (BI), however, offers l... Read More
By Bill Moore