CX Analytics & Benchmarking

How does your CX compare? Our Healthchecks and Audits can help you find out.

CX Healthchecks
CX Healthchecks provide a snapshot review of an organization’s performance within one specific area, as noted below, and include recommendations for areas of improvement.

1. CX Services Operations Healthcheck
2. CX Call Center Omni-Channel Heathcheck
3. Field Service Augmented Reality Remote Support Healthchecks

Audits and Survey Briefings

1. Preliminary NorthFace ScoreBoard Audit and Briefing — CRMI will review the results of your most recent customer satisfaction questions and survey results, and compare them against the NFSB Award criteria. CRMI will review the findings via a telephone briefing and make recommendations.
2. Playbook Strategy Survey and Briefing — One representative of the member organization will take the Playbook Strategy Survey. CRMI will review the results, discuss the findings via a telephone briefing, and make recommendations.
3. Preliminary Audit CEMPRO Award and Briefing — CRMI will review the curriculum, course content, and exam that comprise a service organization’s existing frontline customer relationship skills training program and compare these against the corresponding CEMPRO components. CRMI will then discuss the findings via a telephone briefing and make recommendations.