Exceeding Customer Expectations — One Experience at a Time℠

Groundbreaking Customer Satisfaction Award Marks 20th Anniversary
Groundbreaking Customer Satisfaction Award Marks 20th Anniversary NorthFace ScoreBoard Award℠ Established Defining SBI Metrics for Creating World-Class Excellence in Customer Service and Support   By Bill Moore VP CXDNA Playbook... Read More

Utilizing Employee Soft-skills Home Training through the COVID-19 Pandemic
Now more than ever as we navigate times of uncertainty, at home employee soft-skills training will produce long-term positive customer experiences. Are your employees armed with the necessary soft-skills traini... Read More

Develop an Engagement Strategy That Prioritizes Employee Satisfaction and Recognition
Whether your company actively recognizes this notion or not, one fact’s for sure – your employees are your greatest asset by far. From those who operate along the frontlines, to those who maintain systems b... Read More

Destructive data mistakes in customer experience
CX Network looks at two data mistakes that hinder customer experiences: Data silos and the big data myth. It is a fact of business that poor data practices have the ability to do real damage to customer rel... Read More

Want to Capitalize on Customer Service Excellence? These 14 Key CX Marketing Activities Can Help.
Of the three primary disciplines in business—marketing, sales, and service—customer service has the power to make your company stand out amongst the competition. After all, a recent American Express survey ... Read More