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1) Customer Relationship Management (CRM) best practices and technology |
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2) Customer satisfaction methodology and loyalty management strategy |
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3) Field service operations, strategies and technologies |
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4) Linking employee compensation to customer satisfaction and loyalty |
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5) Evaluating enterprise-wide communications involving customer satisfaction |
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6) Increasing customer satisfaction through improved enterprise-wide communications |
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7) Delivering excellence in customer service and support |
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8) Developing customer -centric employees |
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9) Measuring effectiveness of human resources on employee satisfaction |
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10) Customer satisfaction as a strategic business initiative |
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11) Implementing change in your organization to improve customer relationships |
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12) Evaluating business process improvements that affect customer satisfaction and loyalty |
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13) CRM software selection and implementation |
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14) Meaningful measurements of customer satisfaction and loyalty |
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15) Measuring your organization s innovation environment: a customer satisfaction opportunity |
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16) Benchmark data that will increase customer satisfaction and loyalty |
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17) Establishing metrics that affect the bottom line through improved customer satisfaction and loyalty |
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18) Establishing baseline data to measure change in customer satisfaction and loyalty |
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19) Effect on customer satisfaction and loyalty of the engineering change order (ECO) process |
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20) Effect on customer satisfaction of new product design and development processes |
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21) Effect on customer satisfaction and loyalty of new product release processes |
