Newsletter - June 2017

CX Strategy Playbook Review

Issue #5 | June 2017

FEATURE
How AI Is Transforming the Contact Center

Humans can't possibly manage every new communication channel. But, with the help of bots, contact centers can boost efficiency and reduce costs.

INDUSTRY REPORT
The Shift To Customer Journey Insights

Don't fuss over individual transactions. Companies must focus on the broad customer journey to gain accurate insight into the overall CX.

FEATURED ARTICLE
65% of Tech Firms Consider Service as a Profit Center

When service excels, it drives business. Find out how service impact the bottom line from the latest study conducted by Service Strategies.

LET'S GET TO (NET)WORK!

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EXPERT OPINION
Service Contract Sales Secrets: Q&A With Michael Blumberg

Most service organizations recognize the importance of long-term service contracts. So why don't they know how to effectively market and sell them?

WELCOME TO THE NEW CRMI
Your Source for All Things CX!

Check out the all-new CRMI site for all your CX needs. Join our network for member-only content and discounts on our training and certification program.

INFOGRAPHIC
Customer Service Agents and Chatbots: A Beautiful Relationship

INDUSTRY EVENTS

Customer Experience of Financial Services (CXFS)

July 17 - 19, 2017

Boston, MA

DMI: Design Leadership Conference

September 24 - 26, 2017

Minneapolis,MN

Walker B-to-B Customer Experience Summit

September 26 - 28, 2017

San Antonio, TX

Forrester's B2B Marketing 2017

October 5 - 6, 2017

Austin, TX

SPONSOR INFORMATION:

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