Newsletter - April 2017

CX Strategy Playbook Review

Issue #3 | April 2017

Sponsored By:

FEATURE
How to Keep Your Contact Center Nose-Up During a Crisis

Discover the three CX aspects every brand needs to maintain in order to navigate a contact center crisis.

CASE STUDY
British Airways Global Consumer Relations Program Takes Off

Astute Solutions helped the company overhaul and optimize its customer service recovery processes and systems.

FEATURED ARTICLE
Avaya Honored for Delivering "World-Class" Customer Service

Avaya received Omega Management Group's prestigious NorthFace ScoreBoard Award for exceeding customer expectations for the 4th consecutive year.

EXPERT OPINION
Unclogging the Branch and Call Center Traffic Jam

Who's most likely to call your contact center? The answer might surprise you.

INFOGRAPHIC

INDUSTRY EVENTS

MarTech

April 10 - 12, 2017

San Francisco, CA, USA

Gartner Digital Marketing Conference

April 25 - 27, 2017

San Diego, CA, USA

CXPA Insight Exchange

May 16 - 17, 2017

Phoenix, AZ, USA

ICMI Contact Center Expo & Conference

May 22 - 25, 2017

Orlando, FL, USA

Forrester's CXNYC

June 20 -21, 2017

New York City, NY, USA

SPONSOR INFORMATION:

Thank you for taking the time to look at our newsletter. We hope you found the information valuable and continue to look for future monthly insights by subscribing below. If you would like to become a sponsor, have an issue or have any questions, contact us at 1-800-711-5196 and ask for Diane Rivera.

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