Exceeding Customer Expectations — One Experience at a Time℠
Newsletter - March 2017


CX Strategy Playbook Review


Issue #2 | March 2017 Sponsored By: crm-xchange-logo


FEATURE
Meet George Jetson...and the Technology That Will Drive Contact Center Momentum in 2017

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Discover how the Jetson's vision for the future might impact the contact center of today.

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CASE STUDY
A Micro-Case Study in CX: CoSchedule

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Wow customers by working to directly address (and alleviate) their concerns.

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FEATURED ARTICLE
The CX Imperative: Why You Need a Customer Experience Blueprint Now

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As financial brands play catch-up, they must learn to ask the right questions to avoid common CX mistakes.

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EXPERT OPINION
Weighing the Pros and Cons of Cross-Trained Contact Center Agents

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Which contact center strategy will satisfy your company's priorities?

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    INFOGRAPHIC

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    INDUSTRY EVENTS

    CXFusion 2017

    April 10 - 12, 2017 Las Vegas. NV, USA

    Oracle's Modern Customer Experience

    April 25 - 27, 2017 Las Vegas, NV, USA

    CXPA Insight Exchange

    May 16 - 17, 2017 Phoenix, AZ, USA

    ICMI Contact Center Expo & Conference

    May 22 - 25, 2017 Orlando, FL, USA

    Forrester's CXNYC

    June 20 -21, 2017 New York City, NY, USA



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