Customer Relationship Management Institute LLC (CRMI) offers several programs that complement your CX/EX strategy and allow you to showcase your customer/employee experience results. Also, now available to qualified EFM-CRM vendors and CX/EX consultants to bundle the NFSB awards with their products/services as an authorized license distributor

NorthFace ScoreBoard (NFSB) Service Award

Established in 2000, the award recognizes organizations that provide consistently superior customer service. The NFSB criteria requires customer survey service results of a minimum 4.0/5.0 rating scale or an equivalent rating scale.

NorthFace ScoreBoard (NFSB) Product Award

Established in 2021, the award recognizes organizations that provide consistent superior product quality. The NFSB criteria require customer survey results for product satisfaction of a minimum 4.0/5.0 rating scale or an equivalent rating scale.

NorthFace ScoreBoard (NFSB) Voice of Employee (VoE)

Established in 2020, the award recognizes organizations who have created an employee centric work environment. This includes benefits-competitive compensation-career opportunities-employee soft-skills training - work/homelife balance-diversity inclusiveness. The criteria requires a minimum Glassdoor rating of 4.0 or employee satisfaction survey rating of 4.0/5.0 scale or an equivalent rating scale.

NorthFace ScoreBoard (NFSB) CEMPRO Award

Established in 2010, the award recognizes companies that have met all the certification requirements for the calendar year relating to employee softskills training. These requirements include that ninety percent (90%) of an organization's customer-facing group (CFG) service employees receive a score of at least eighty percent (80%) on the exam. Already have a customer relationship softskills training program in place? Your organization may still be able to receive NFSB CEMPRO award certification through the NFSB CEMPRO Certification Audit Program. CRMI will review your curriculum, course content, and exam that comprise your existing frontline training program and compare it against the corresponding CEMPRO training components. Additionally, organizations will need to show that all individuals within each applicable group have participated in the training. CRMI will then determine whether your curriculum meets our criteria for certification. Organizations that meet the criteria are licensed to use the NFSB CEMPRO logo in such media as their website, business cards, and service contracts each year they are a recipient.

NorthFace ScoreBoard (NFSB) Triple Crown Award and Summit Classification

Established in 2020, the award recognizes organizations who have qualified for three (3) NFSB awards (Service-Product-VoE), within a given calendar year and confirms they have achieved the CXDNA Ultimate Ecosystem.

The NFSB award summit classification requires 7 consecutive years as a recipient. The NFSB award specially engraved gold with summit, circle of stars at center contains the number of years.

NorthFace ScoreBoard (NFSB) Award Marketing Rights & CXDNA Report Card

CRMI provides marketing rights for use of all NFSB awards and an Annual CXDNA Report Card for companies that receive certification through the NFSB Award Certification Audit Program. The CXDNA Report Card verifies customer satisfaction and loyalty survey results (NFSB Service / Product awards) Voice of Employee criteria and CEMPRO softskills training criteria for the applicable calendar year.

Contact Diane Rivera, Director Corporate Membership – Sponsorship Services via email or telephone (978) 710-3269.