CRMI developed the acclaimed "Gold
Series" of workshops and seminars that focus on developing a
company culture that helps employees at all levels to deliver
outstanding levels of service to customers. The Gold Series
comprises three separate courses:
Turning Loyalty into GoldSM
(TLIG), Turning Employee Loyalty Into GoldSM(TELIG)
and Turning Services Into GoldSM
(TSIG).
Other CRMI Training & Education courses,
often offered in conjunction with the Gold Series, are Customer
and Employee Relationship Management Training and Lean Six Sigma for
Customer Service. Certification programs are also available in a
number of customer-oriented areas. TLIG is discussed below. Please
click on the links under the banner photo above to view content of
the other programs.
The
TLIG program is presented in half- and full-day modules that address
customer and employee satisfaction and loyalty either together or
separately. The customer content is intended for customer service
professionals who want to improve their customer relationship skills and
processes. The Turning Employee Loyalty Into Gold (TELIG) content
appeals to human resource professionals and hiring, managers who want to
learn about the latest techniques in hiring training and retaining
exceptional employees.
Click here
for more information on TELIG objectives and
content.
Whether conducted on-site for a single company or presented as a public
seminar to registered attendees, the Gold Series sessions raise
awareness about the
importance of excellence in service quality and relationship building,
and how companies who are committed to exceeding customer and employee
expectations become best-in-class performers.
Topics
covered include:
|
 |
Building
customers for life |
|
Communicating
effectively |
|
|
|
Retaining
service professionals |
|
Leadership for
service professionals |
|
|
|
Managing time
and organizing work |
|
Mastering
management in high-tech |
|
|
|
Exceeding
customer expectations |
|
Managing change
in ever-changing high-technology industries |
|
|
|
Dealing with
difficult people |
|
Successful
problem solving skills |
|
|
