Membership Benefits & Services

As a CRMI Member, you’ll benefit from participating in a host of programs and services designed to strengthen your job skills and enhance you career development. In addition, only CRMI gives you Membership Rewards Points that can be redeemed for valuable merchandise and discounts on a variety of exciting shopping, dining, travel and entertainment attractions.

Click here to see the Rewards Points that apply for participation in CRMI programs, services and events.
 

CRMI Member Benefits – Discounts as well as Rewards Points!

Discounts on CRMI events, such as the annual SCORE Conference
Discounts on CRMI training and certification programs
Discounts on CRMI Services, such as Grant Writing, Web Studio, Executive Service Panel
     Customer Appreciation Events, Speaker Bureau, Employee Surveys  and Customer Surveys
Discounts on products and services offered through CRMI Business Partners
Take advantage of special offers announced periodically throughout the year.
 

CRMI Membership Services include:

Symposium for Customer Operations and Relationship Exposition (SCORE) --This is our annual blockbuster conference  that takes place each spring at the World Trade Center in Boston. SCORE is the premier leadership event that sets the pace   for the future of customer and employee loyalty management and operations excellence.  Service executives from throughout the world attend. SCORE sessions offered each year focus on Service Management, Call Center, Help Desk, Customer Experience Management and other key topics.

Training and education coursesss -- Our popular training and education seminars, called “The Gold Series” are offered in
    half-day and full-day sessions in major metropolitan areas and also on-site for groups of six or more.
   
    The Gold Series Sessions are also available in condensed form via webinars. These online seminars, presented by high-
    profile industry experts, can be delivered right to your desktop or conference room. You and your colleagues can enjoy
    presentations and stay current in services best practices any time of any day. For more information Contact Us.  

   Gold Series courses include:

	Turning Loyalty Into Gold
		Building customers for life
		Exceeding customer expectations
	Turning Employee Loyalty Into Gold
		Employee surveys
		Employee incentive programs
	Turning Services Into Gold
		Developing strategic service plan
		Developing high-margin e-support services
	Corporate Customer Relationship Certification Program
		Certified Customer Relationship Professional
		Certified Customer Relationship Management
		Certified Customer Relationship Organization
	Lean Six Sigma for Customer Service
		Customer focus
		Continuous performance improvement

CRMI Partner Discounts – CRMI Members receive discounts on products and services from a 
     growing number of leading vendors and providers.

Employee Surveys and Incentive Programs -- The CRMI Employee Satisfaction and Retention (ESR) program is
     focused on developing, measuring and monitoring employee satisfaction with, and awareness of, their work environment.
     Surveys are a crucial tool for listening and communicating with your employees, and establish you as a company that
     believes employees are their greatest asset. Surveys also provide management the critical information necessary for    
     and enhance positive employee relations.

Certification Programs -- The prestige of industry certification is a proven strategy for career advancement and achieving
     business objectives. CRMI provides two levels of instruction: Certified Customer Relationship Management (CCRM) for
     those with VP, CCO, director and manager titles, and Certified Customer Relationship Professional (CCRP) training for
     supervisors and individual contributors. These comprehensive programs cover a range of disciplines and provide instruction
     that helps participants to master the skills, techniques and processes needed to improve Customer Relationship
     Management Skills. This results in increased customer satisfaction and loyalty, ultimately leading to dramatic
     increases in revenue and profits.  

CRMI Directory of Companies -- Distributed online exclusively to CRMI members, the Directory of Companies is an
     excellent networking resource.

Center for Loyalty Research – CRMI Members can access a variety of expert studies and market research covering      best practices, professional services, benchmarking, online databases, personnel compensation, consulting services, the      state of the industry, and future trends. This is valuable information that can have a positive impact on your business.
		The Loyalty Strategy Report – A complimentary subscription is included to The Loyalty Strategy Report -newsletter, which provides leading-edge articles, editorials, columns, and news briefs on loyalty management strategy and customer operations authored by industry leaders. Published quarterly, this special interest publication was created for leaders of professional services organizations. Each issue contains the best thinking and practical applications from thought leaders in loyalty management, customer operations, process management and related professions.
		Benchmark Practices Survey -- This comprehensive research study compiles data gathered from support organizations around the world on industry practices, procedures, and trends. The Benchmark Practices Survey provides a first-hand  insight on the industry, department structure, personnel, service request profiles, practices and tools. The annual survey includes trending as well as an in-depth analysis of the state of the industry today.
		White Papers - Read about the latest practices and processes in the industry or become an integral part of the white paper online library and share your knowledge through articles, templates, case studies, presentations and research  findings. The CRMI white paper section offers information on a wide variety of topics: SLAs, global support, processes, surveys, and more.
		SNAPSHOT – Developed and delivered in partnership with consulting firm Anthony & Alexander Group, SNAPSHOT begins with an assessment of your current customer care structure and processes, and then highlights areas where improvements may be needed. The SNAPSHOT process pinpoints areas of excellence, and is a barometer of readiness for companies who want to move forward with a formal audit and certification process.

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