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About
CRMI
| Vision
and Mission | Management
Team
Management
Team
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John
A. Maraganis, CEO and Founder
John Maraganis has nurtured CRMI from
a one-person startup to the dynamic, leading-edge company it is
today. Mr. Maraganis, who also is founder, president and CEO
of Omega Management Group Corp., has pioneered a proprietary
strategy of "customer loyalty partnering." Using
this approach, Omega has helped companies
maximize sales and revenues by enabling their service
organizations to exceed customer expectations, thus building
highly profitable long-term customer relationships. Mr.
Maraganis has steadily broadened the company’s service offerings
and industry expertise.
Prior to founding CRMI and Omega, Mr. Maraganis was a principal
and executive vice president of software development and customer
services for The DATA Group, whose “Fieldwatch” software was
the first off-the-shelf service management software product for
the service industry. DATA Group became the number one
software supplier in its industry, and was successfully sold to
NYNEX Corporation in 1985. Mr. Maraganis is a graduate of New
Hampshire College and has served on the boards of the Association
for Service Management International and the American Electronic
Association.
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William J. Moore, Director of Loyalty Training
Customer Relationship Management Institute
Mr. Moore’s duties include the design and delivery of CRMI
customer and employee loyalty training and retention programs to
key accounts that result in increasing customer satisfaction,
employee retention and profitability for client organizations.
Mr. Moore has had a successful 30+ year career as a senior
management service professional, working with such leading firms
as Honeywell, Data General, Wang Laboratories, EMC and Kronos. In
addition to loyalty seminars, Mr. Moore has delivered numerous
onsite training seminars to front line personnel and other employees
at companies such as: Hologic, Thoratec, Accusoft, ABB, and Zildjian.
Topics typically include: Improving Customer Relationship Management
Skills, Problem Solving, Decision Making, Dealing with Difficult
People and Time Management.
His expertise in creating, developing and implementing customer
satisfaction programs have lead to increased customer
satisfaction and profitability. In addition to his
background in employee training and customer satisfaction
programs, Mr. Moore has had responsibility for service line of
business, achieving more than $70 million in revenue annually
and generating gross margins in excess of 60 percent. Mr. Moore
is a graduate of the Executive Management Program of Louisiana
State University, the DeVry Technical Institute and the United
States Coast Guard Advanced Electronics Center.
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Karen Antonelli-White, Administrator
Ms. Antonelli-White assisted in
developing the CRMI Membership Program and is a general
resource for all questions about the program. She is
responsible for prospecting and lead generation, and also
handles registration for such CRMI programs as the Turning
Loyalty Into Gold seminars and annual SCORE conferences.
Ms. Antonelli-White has had a lengthy career in inside sales.
Prior to joining Omega, she was a general manager at Creative
Marketing, Haverhill, Mass. There she was
responsible for training and hiring, and also maintained her
own quota of sales and office work. Prior to that
she was a loan officer for Action Mortgage, Andover,
Mass.
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Customer Relationship Management Institute, 300 Concord Road, Suite 330; Billerica, MA 01821-3476.
Tel: (978) 715-2915. Fax: (978) 663-2929. E-mail:
info@crmirewards.com
Copyright ©2008 Customer Relationship Management Institute
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