Turning Loyalty Into
Gold | Turning
Employee Loyalty Into Gold |
Turning Services Into Gold
Customer and Employee Relationship
Management Training |Certification Programs |
Lean Six Sigma |
Member Testimonials
Lean Six Sigma
Speed, quality and cost -- these are the
engines driving productivity, revenue growth, and sustained competitive
advantage.
Lean Six Sigma works on all three simultaneously because it blends Lean,
with its primary focus on process speed, and Six
Sigma, with its primary focus on process quality within a proven
organizational framework for superior execution.
CRMI offers an integrated Lean Six Sigma
process and curriculum that can be tailored to improve efficiency in a
variety
of industries, while also boosting customer loyalty. It
integrates into your organization the concepts of:
 Measurement
systems
Process
orientation
Customer focus
Team-oriented
management
Continuous
performance improvement
Training is provided at introductory, intermediate and advanced levels,
covering all facets of Six Sigma implementation. The program is designed
to promote the transfer of learning to participants’ regular jobs as
well as their projects, so it is an excellent management development
opportunity.
CRMI’s approach focuses on the “DMAIC” Six Sigma improvement
process:
Define
– Scope the problem
Measure
– Gather data
Analyze
– Root cause data analysis
Improve
– Develop solutions
Control
– Maintain the gain
Lean Six Sigma is about getting results rapidly -- results that can be
tracked to the bottom line in support
of strategic objectives. The CRMI
Lean Six Sigma program is intended to create a value-added corporate
philosophy that will leave customers wanting to do more business with
you, that energizes employees,
and that helps improve revenue and
profits.
|
