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CRMI’s Employee Surveys are focused on developing, measuring and monitoring your employees’ satisfaction with and awareness of their work environment. This vehicle is a crucial tool for listening and communicating with your employees and demonstrates your organization’s commitment to total employee satisfaction. It will establish your company as one that believes employees are their greatest asset. Further, it will provide the critical information necessary for recommending training and education as well as the opportunity to improve the organizational health of your company.
The information obtained from employee surveys can give you the management knowledge that directly impacts the bottom line and creates positive employee relations in any or all of the following ways:
Hard
Results
CRMI offers three types of customer surveys: Transaction surveys, Relationship surveys and Key Account interviews. These are the basic building blocks of your customer loyalty management strategy. Gathering responses, analyzing the information and reporting on the results are all part of CRMI’s vast expertise.
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Identifying
cost-saving opportunities
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Improving
productivity
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Reducing
turnover
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Strengthening
supervision
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Evaluating
customer-service related issues
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Assessing
training and / or educational needs
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Streamlining
communication
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Strengthen
synergy among inner departments
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Determining
employees' understanding and acceptance of the company mission
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Measurement
Our employee surveys
focus on measuring the following key aspects of employee satisfaction:
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Overall Job Satisfaction
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Satisfaction with the Work
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Coworker Performance/Cooperation
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Pay Satisfaction
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Benefits Satisfaction
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Promotions/Career Advancement
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Supervisory Promotion of Teamwork
and Participation
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Supervisory Instruction/Guidance
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Communication
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Human Resources/Personnel Policies
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Concern for Employees
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Productivity/Efficiency
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Training & Development
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Physical Working Conditions
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Customer Service
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Strategy/Mission
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Omega
has a library of questions to draw on to meet your employee intelligence needs.
You can view our sample employee surveys at: http://www.surveysolutions.com/omega/bestcompany/best.htm In
addition to employee surveys, the CRMI Management 360-Feedback Program provides
services required to obtain feedback on each executive participant for their
personal development. Each participant will understand to what extent
their leadership style; behavior and work competence is congruent and consistent
with your company’s core values. The Management 360-Feedback
Program includes a unique web-reporting tool to visualize the results in
graphics and or within a table format.Omega’s
ScoreBoardSM reporting
provides a simple, easy to read format for viewing areas of relative strengths
and weaknesses in employee satisfaction and performance. Click
here to view larger version of graphic below.
In addition, our Electronic Employee Feedback Report feature allows you to share
your organization’s message and
vision statements as well as summarized employee survey results with graphical
displays.
Click here
to view larger version of
graphics below
Customer satisfaction and
retention is enhanced with loyal employees that have a “customer for life”
philosophy. It is critical that your employees feel that they have necessary
knowledge and tools to exceed customer expectations.
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