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Omega’s sixth
annual Symposium for Customer Operations and Relationship Exposition –
SCORE 2008 – took place on May 13-15 at the spacious World Trade Center
on Boston’s historic waterfront. Photos and other details of SCORE 2008
will be posted here, so check back soon!
SCORE 2008 is
the industry’s only annual event focused on boosting revenue and profits
by implementing loyalty management strategy principles. CRM industry
pioneers and best-in-class industry leaders presented stimulating new
concepts for customer satisfaction, retention and loyalty plus employee
motivation and incentive-based compensation -- and how all are linked to
increased revenues and profits.
As always,
organizations that have implemented “world class” loyalty management
strategy programs talked about their experiences in the popular hands-on
case study sessions.
The highlight of SCORE 2008 will be the formal
presentation of the prestigious NorthFace ScoreBoard AwardSM
to those companies who, as voted by their own customers, exceeded
expectations for excellence in customer service and support during the
prior calendar year.
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SCORE
2008 Media Partners
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Featured SCORE 2008 Speakers Included:
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Dan Wiersma
VP, Service Platforms
Sony Electronics |
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Gregory
North
SVP, Customer Quality
Fidelity Investments |
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Angelo Rago
SVP, Global Customer Services
Advanced Medical Optics (AMO) |
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Mark Smits,
VP, Customer Support Organization
Abbott Diagnostics |
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Alan Price
President
Inspiritas |
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Len Wong
Manager, Customer Satisfaction
Toyota Motor Sales U.S.A |
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Ron Swift
VP, Cross Industry Solutions
Teradata Corporation |
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