Building A Loyalty Management Strategy

CRMI’s highly regarded “Gold Series” of loyalty management seminars is being offered in special one-day or two-day programs in three different cities during the first half of next year. You’ll learn valuable concepts and processes from the half-day Turning Employee Loyalty Into Gold ^TM, Turning Customer Loyalty Into Gold^TM and Turning Services Into Gold^TM seminars, and gain additional interpersonal skills in the half-day Customer and Employee Relationship Management Training program.

As a special bonus, all participants will receive a free one-year membership in the CRMI Membership Reward Program – worth up to $350 -- plus a voucher redeemable for two complimentary  Fly Free America tickets. As a CRMI Member, you will earn 1,000 Membership Rewards Points for each full day of seminars you attend. Continental breakfast and lunch is provided. Space is limited, so Contact Us today to learn more.

Locations:

San Jose / San Francisco March 28-29, 2006
Chicago April 25-26, 2006
Boston June 27-28, 2006

Price:

One Day at $295, Two Days at $550

Including:

One-Year CRMI Rewards Membership
Two Fly Free America Tickets
Continental Breakfast and Lunch
 

DAY ONE

Morning Session: Turning Employee Loyalty Into Gold

• Employee surveys

• Linking employee rewards and recognition to customer satisfaction
   

Afternoon Session: Turning Customer Loyalty Into Gold

• Building a “customer for life” strategy

• Exceeding customer expectations

• Six Sigma for customer service
   

DAY TWO

Morning Session: Customer and Employee Relationship Management Training

• Customer CARE

• Managing time and organizing work

• Dealing with difficult people

• Successful problem solving
   

Afternoon Session: Turning Services Into Gold

• High-margin service revenues

• Implementing self-service

• T&M conversions and renewals