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CRMI has
established strategic partnerships with leading companies and
industry associations who offer services of special interest to CRMI
Membership Program members. These partners specialize in a number
of areas that are critical to a successful customer service
loyalty management strategy. These services include: loyalty
management strategy, incentive marketing, e-learning, management
consulting, telesales, independent testing, assessment and
certification services. CRMI Members are eligible to receive
1,000 Rewards Points for each purchase they make from a CRMI
Business Partner, so be sure to identify yourself as a CRMI Member
to ensure these points are credited to your Membership Rewards
Account.
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Omega
Management Group Corp.
is a recognized expert in developing and implementing
customer and employee loyalty management strategy that lead to
increased product and service revenue and profits. The loyalty
management services include customer and employee surveys, employee
incentive programs, key account retention strategies, win-back
strategies, competitive benchmark studies, and marketing of customer
satisfaction results to employees, customers and the marketplace.
For more information, visit
www.omegascoreboard.com
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| The GoldMine TeleServices Group provides teleservices in two key revenue growth areas; lead generation and service contract renewals. The Telemarketing Outsourcing Program (TOPS) services include developing qualified leads, providing list cleansing, profiling databases, web casting services and general tele-awareness for your company’s products and services. The benefit of a shorter sales cycle allows customers to focus on closing business. The Revenue Optimization and Retention (ROAR) program includes selling service contract renewals, converting warranties, selling subscription renewals as well as reactivating lapsed service agreements. For more information, visit
www.omegascoreboard.com.
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The foremost objective of the Anthony & Alexander Group is to develop a customer culture that results in increased customer retention and increased revenues. Today’s highly competitive business environment is focused on the customer service industry. Understanding the customer loyalty and retention issues facing customer service organizations requires proven expertise. Anthony & Alexander’s group of senior service professionals has the experience and knowledge to cover a wide range issues and industries, and draws on their experience to provide proven solutions to your problems. For more information, visit
www.omegascoreboard.com.
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Based in Scottsdale, Ariz., Incentive Logic, Inc. is an emerging
market leader in providing incentive programs that are designed to
meet clients’ strategic corporate objectives. The company is an
innovative marketing services firm that offers a full line of
incentive and rewards software and services that enable companies to
motivate, thank and reward customers, increase partners’ promotional
effectiveness and recognize or drive employee productivity. For
more information, visit
info@crmirewards.com
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Genesis Group is a consulting firm specializing in organizational
process improvement practices. The consultants at Genesis Group are
experts in Six Sigma, Lean, Kaizen events, supply chain management,
change leadership and training for managers and executives. In
addition, Genesis Group is one of the few Six Sigma or Lean
consulting organizations with the ability to integrate IT into its
process improvement efforts. Consultants have extensive experience
with major ERP applications and their components, as well as
financial and supply chain management, database and e-commerce
applications. For more information, email info@crmirewards.com
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Operating since 1998,
TouchStar Software Corporation is a privately held developer of
software-based telephony systems enabling predictive dialing
solution tools. TouchStar
Software is headquartered in
Denver, Colorado, with offices around the globe. TouchStar
Software provides software
based telephony systems enabling:
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Top
Customer Relationship Management Institute, 300 Concord Road, Suite 330; Billerica, MA 01821-3476.
Tel: (978) 715-2915. Fax: (978) 663-2929. E-mail:
info@crmirewards.com
Copyright ©2008 Customer Relationship Management Institute
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